Terms of Service

These Terms of Service (“Terms”) are a binding agreement that governs your access to and use of EMOR Social(the “Service”), operated by EMOR AI, LLC (“EMOR,” “we,” “us,” or “our”). EMOR Social is one of several products operated by EMOR AI, LLC. In these Terms, “you,” “your,” and “Customer” refer to the business, brand, or organization on whose behalf an account is created and to each authorized member of that workspace. By creating an account, connecting a social account, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. The Service

EMOR Social is an AI-powered social media management platform. From a single web dashboard, you can plan, generate (with AI), schedule, queue, publish, and analyze content across the social networks you connect; manage a unified inbox of comments and direct messages; and collaborate with your team. The Service is designed to streamline social media operations for businesses and brands; it does not guarantee any particular reach, engagement, follower growth, or commercial result.

Publishing through a third-party provider. EMOR Social does notcall the social networks’ APIs directly. Instead, all social-platform integration — OAuth connection, publishing and scheduling, analytics retrieval, and inbox synchronization — is brokered through a single third-party publishing provider, Zernio, which operates the Late.dev product (see Sections 9 and 13). The features available to you, and the reliability of publishing, depend in part on Zernio and on each connected network.

Multi-tenant architecture.The Service is multi-tenant. Each customer workspace (a “tenant”) is logically isolated from every other workspace using Postgres row-level security (RLS) keyed to your tenant_id. Your content, connected accounts, analytics, and audience data inside a workspace are visible only to that workspace’s authorized members. The currently supported networks are Instagram, Facebook, TikTok, YouTube, Pinterest, X (Twitter), LinkedIn, Google Business Profile, Threads, and Reddit; the supported set may change as networks, or our publishing provider, add or remove access.

2. Beta Service

EMOR Social is currently offered as a beta / early-access product. By using the Service during the beta you acknowledge and agree to the following.

2.1 As-Is, As-Available, and Subject to Change

The Service is provided “as is” and “as available.”It may contain bugs, errors, or incomplete functionality; may behave unexpectedly; and may be modified, suspended, throttled, interrupted, or discontinued — in whole or in part, and for any account or feature — at any time, with or without notice. We may add, change, or remove features during the beta as we learn from real-world use.

2.2 Features, Limits, and Pricing Are Not Final

Features, plan inclusions, AI-generation limits, connected-account limits, team-seat counts, and pricing are still being finalized and may change as the Service matures. During the beta, some or all plans may be offered free of charge or at promotional rates. Where these Terms reference paid subscriptions, billing, renewals, overage, or refunds, those provisions become operative for your account once paid plans are enabled for it; until then they describe how billing will work, not a present charge.

2.3 Feedback and Usage Data

We may contact you to request feedback, and we may rely on usage data and diagnostics to operate, troubleshoot, and improve the Service, subject to our Privacy Policy. Any feedback you provide is governed by Section 11.

2.4 Keep Your Own Copies

Because the Service is in beta, you should not rely on it as your sole system of record. Keep your own copies of important content, media, captions, schedules, and analytics. EMOR is not liable for loss of beta-stored content, and Section 17 (Disclaimer of Warranties) and Section 18 (Limitation of Liability) apply with full force to your use of any beta feature.

3. Consent & Acceptance

By creating an account, you affirmatively consent to: (a) the collection, processing, and storage of your data as described in our Privacy Policy; (b) the Service connecting to, publishing, scheduling, queuing, and managing content on, and reading analytics and inbox messages from, the social accounts you connect, in each case through our publishing provider Zernio (Late.dev); (c) the use of third-party AI providers (OpenAI and Anthropic) to generate content at your request; and (d) EMOR’s use of the subprocessors listed at our Subprocessors page to operate the Service. You confirm that you have read and understood both these Terms and our Privacy Policy, and that the person accepting these Terms is authorized to do so on behalf of the Customer.

4. Eligibility

EMOR Social is a business platformintended for use by businesses, brands, agencies, and organizations — not for personal, family, or household use. To create or administer an account, the account holder must:

• Be at least 18 years old;
• Have the legal authority to bind the business or brand they represent to these Terms;
• Use the Service only for accounts and brands the Customer owns or is authorized to manage (see Section 9); and
• Meet, and remain in good standing under, the minimum age, account, and eligibility requirements of each social networkyou connect, including each network’s own terms of service and developer or platform policies.

We do not knowingly create accounts for individuals under 18. If we learn that an account is held by someone who does not meet these requirements, we may suspend or terminate it.

5. Account Registration & Workspaces

You must provide accurate, current, and complete information when creating your account and workspace, and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account and workspace, whether or not authorized by you.

Workspace members. If you invite teammates, contractors, agency staff, or other collaborators into your workspace, you are responsible for their compliance with these Terms and for all actions taken through their seats, including content they generate, schedule, publish, or send, and accounts they connect. You are responsible for promptly removing members who should no longer have access. Authentication, sessions, and multi-factor authentication are handled by Clerk; EMOR does not receive or store your login password (see Section 13).

Security of your account. You agree to use reasonable measures to secure access to your workspace, and to notify us immediately at support@emorai.com if you suspect any unauthorized access to or use of your account, workspace, or connected social accounts.

6. Subscription Plans, Billing & Plan Limits

6.1 Plans & What Differentiates Them

EMOR Social is offered in tiered plans that differ primarily by included AI generations (the volume of captions, ideas, strategy, images, and video scripts you can generate), connected social accounts, team seats, and feature access (such as the unified inbox, analytics depth, scheduling and queue capacity, and collaboration tools). The current plan inclusions, generation limits, and any rates are displayed at sign-up and inside your dashboard, which together are the authoritative source for any plan, inclusion, or pricing question. As noted in Section 2, during the beta some or all plans may be free or offered at promotional rates, and inclusions and limits may change.

6.2 Billing & Auto-Renewal

Where a plan is paid, fees are billed in advance through Stripe in the billing cadence you select at checkout (for example, monthly or annual). Your subscription automatically renewsat the end of each billing cycle, on the same cadence and at the then-current rate, unless you cancel before the renewal date through your dashboard. By starting a paid subscription you authorize EMOR, through Stripe, to charge your payment method on each renewal without further action by you. EMOR uses Stripe’s tokenized payment processing and never stores your full card number (see Section 13).

6.3 Usage & Generation Limits / Overage

Each plan includes a defined allotment of usage, most notably AI generations, and may also cap connected accounts and team seats. Depending on the plan, usage beyond the included amount will either (a) hard-stop that feature for the remainder of the billing cycle until the cycle resets or you upgrade, or (b) be billed as overage at the per-unit rates shown in your dashboard. The generation counters, limits, and any overage rates displayed in your dashboard are the authoritative source for current usage and pricing. We may adjust generation limits and overage rates with notice as set out in Section 21.

6.4 Promotional Pricing

We may offer promotional pricing, free beta access, or discounts. Unless an offer states otherwise, a promotional or beta rate applies only to the plan, cadence, and time period described in the offer, and the standard then-current rate applies thereafter. Changing plans, switching billing cadences, or allowing a subscription to lapse may end a promotional rate permanently. Promotional offers are not transferable and may not be combined unless we say so.

6.5 Cancellation, Plan Changes, Price Changes & Failed Payments

(a) Cancellation. You may cancel a paid subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period— the end of the current month for monthly plans, or the end of the current term for annual plans — and you retain access until that date. After cancellation takes effect, your account enters the dormancy and deletion process described in Section 20.

(b) Plan upgrades and downgrades.You may upgrade at any time; upgrade charges are handled through Stripe and apply to the remainder of the current billing period. Downgrades and switches to a lower-cost cadence take effect at the next renewal date. Downgrading may reduce your connected-account, seat, or generation allotments; content or connections in excess of a lower plan’s limits may become read-only or paused.

(c) Price changes. EMOR will not increase the base subscription rate during a paid term you have already purchased. Renewal rates and overage rates may change with at least 30 days’ notice as set out in Section 21. Continued use of the Service after a change takes effect constitutes acceptance of the new rate; if you do not agree, you may cancel before the change takes effect.

(d) Failed payments.If a scheduled charge fails, EMOR (through Stripe) will attempt to recharge your payment method on Stripe’s automated retry schedule. Your dashboard remains accessible so you can update your payment method during this period. If Stripe’s retries are exhausted without successful payment, the subscription may be suspended or cancelled, after which the account enters the dormancy and deletion process described in Section 20 — meaning your data is not deleted at the moment of non-payment, but rather at the end of the dormancy and grace window unless you resubscribe.

6.6 No Refunds

Except where required by applicable law, subscription fees are non-refundable, including for unused portions of a monthly or annual billing period and for periods in which you did not use the Service. Because the Service offers beta and/or free access for evaluation, you can assess the Service before committing to a paid plan.

7. AI-Generated Content

The Service can generate content at your request — including captions, ideas, content strategy, image generation, and video scripting — using third-party AI models provided by OpenAI and Anthropic. Because this content is produced by automated systems, you acknowledge and agree to the following.

• AI output is automated and may be inaccurate, generic, or unsuitable.AI models can produce content that is factually wrong, off-brand, outdated, biased, offensive, non-compliant with a network’s policies, or otherwise inappropriate for your audience or purpose. You are solely responsible for reviewing, editing, and approving all AI-generated content before it is scheduled or published.
• Originality is not guaranteed. AI models may generate output that is similar or identical to existing material, including third-party works. EMOR does not warrant that AI-generated content is original or non-infringing. You are responsiblefor ensuring that any content you publish does not infringe or violate any third party’s intellectual property, publicity, privacy, or other rights.
• Your inputs are your responsibility. You represent and warrant that you own or have all necessary rights, licenses, and consents to any text, prompts, images, video, logos, brand assets, audience data, or other material you upload to or provide to the AI features, and that your use of those inputs does not violate any law or third-party right.
• Provider policies apply. Your use of AI features is also subject to the acceptable-use and content policies of the underlying AI providers (OpenAI and Anthropic). You must not use the AI features to generate content those policies prohibit.
• Not professional advice. AI-generated content is not, and must not be relied on as, legal, financial, tax, medical, or other professional advice. You should obtain advice from a qualified professional before acting on any AI-generated statement.

EMOR does not use your content, prompts, or audience data to train general-purpose AI models, and our AI providers do not train their general models on API data per their published policies (see our Subprocessors page and our Privacy Policy).

8. Acceptable Use

You are responsible for the content you generate, schedule, publish, and send, and for the conduct of your workspace members. You agree not to use the Service to:

• Violate any applicable law or regulation;
• Violate the terms of service, platform or developer policies, advertising policies, or community guidelines of any connected social network, or circumvent any network’s rate limits, automation rules, or technical restrictions;
• Send spam, or engage in inauthentic, deceptive, or coordinated behavior, including the use of bots, fake or purchased accounts, fake engagement, artificial inflation of likes, follows, comments, or views, mass unsolicited messaging, or engagement-farming schemes;
• Publish, transmit, or store content that is unlawful, infringing, defamatory, harassing, threatening, hateful, discriminatory, deceptive, fraudulent, obscene, sexually exploitative, or that you do not have the rights to publish;
• Impersonate any person, business, or organization, or misrepresent your identity, affiliation, or authorization to act for a brand or account;
• Publish to, or otherwise manage, social accounts you do not own or are not authorized to manage (see Section 9);
• Scrape, harvest, crawl, or otherwise extract data from the Service or from the networks it connects to, or use the Service to build a competing or derivative dataset, product, or model;
• Resell, white-label, rent, sublicense, time-share, or operate the Service as a standalone product or service offering to third parties without a separate written agreement with EMOR;
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code, models, or underlying ideas of the Service, except to the extent this restriction is prohibited by applicable law;
• Probe, scan, or test the vulnerability of the Service; bypass or attempt to bypass any authentication, tenant-isolation, rate-limiting, or usage-metering mechanism; access another tenant’s data; or otherwise interfere with, disrupt, overload, or degrade the Service or its infrastructure or other users’ use.

We may, in our reasonable discretion and with or without notice depending on the severity, remove or refuse to publish content, throttle generation, disconnect accounts, or suspend or terminate accounts that violate this Section or create risk for EMOR, our providers, connected networks, or third parties. Section 19 (Indemnification) applies to any violation of this Section.

9. Connected Accounts & Platform Compliance

9.1 Authorization to Act on Connected Accounts

To enable the Service to act on your behalf, you connect your social accounts through an OAuth authorization that is brokered by Zernio (Late.dev). When you connect an account, OAuth is handled by Zernio, and EMOR receives and stores, on a per-workspace basis, the resulting access and refresh tokens and basic profile metadata (such as the account id, handle, display name, avatar, and granted scopes). EMOR never receives or stores your social-network passwords.Tokens are stored encrypted in your tenant’s Supabase database. By connecting an account you authorize EMOR (through Zernio) to create, schedule, queue, publish, and manage content, and to retrieve analytics and inbox messages, on that account within the permissions and scopes you grant.

9.2 You Must Own or Be Authorized to Manage the Account

You represent and warrant that you own, or are duly authorized by the owner to manage, every social account you connect, and that connecting and managing that account through the Service does not violate the rights of any third party or the terms of the relevant network. You must comply with each network’s terms, platform policies, advertising and community guidelines, and rate limits at all times.

9.3 Platform Actions Are Outside EMOR’s Control

The social networks are independent third parties that EMOR does not control. Networks (and our publishing provider) may, at their discretion and without notice to EMOR: reject, remove, label, or refuse to publish posts; throttle, rate-limit, deprecate, restrict, or change the behavior of their APIs; require re-authentication; restrict or remove features; or suspend, shadow-ban, or permanently ban accounts. EMOR is not responsiblefor any such action; for posts that fail to publish, publish late, publish incorrectly, or are removed; for changes a network makes to how content appears or performs; or for any loss of content, reach, engagement, followers, or revenue resulting from a network’s actions or outages.

9.4 Revocation and Disconnection

You may disconnect any connected account at any time from your dashboard, and a network may independently revoke EMOR’s (or Zernio’s) access to an account. Either event will stop the Service from acting on that account, and may cause scheduled or queued posts for that account to fail. Upon disconnection, EMOR ceases using the associated tokens and deletes or deactivates them in accordance with our Privacy Policy.

10. Your Content & License

You retain all ownership rights you have in the content, brand assets, media, captions, copy, prompts, audience data, and other material you create, upload, generate, or provide through the Service (collectively, “Your Content”). EMOR claims no ownership of Your Content.

To operate the Service, you grant EMOR a limited, non-exclusive, worldwide, royalty-free license to host, store, cache, reproduce, modify (for example, to resize, crop, transcode, reformat, or otherwise adapt media to the technical requirements of a target network), display, transmit, and publish Your Content, in each case solely as necessary to provide and operate the Service for you— including transmitting Your Content to our publishing provider and to the networks you direct it to. This license exists only to let us run the Service at your direction; it does not permit EMOR to use Your Content for unrelated purposes.

This license ends when Your Content is deleted from the Service, except for residual copies that remain in routine, time-limited backups pending deletion, and except where retention is required by law, as described in our Privacy Policy. Content that has already been published to a third-party network is governed by that network’s terms, and deleting it in EMOR Social does not necessarily delete it from the network.

11. Intellectual Property & Feedback

The Service — including its software, user interface, design, workflows, AI prompts and prompt engineering, configurations, documentation, and the EMOR and EMOR Social names and logos — is owned by EMOR (or its licensors) and is protected by intellectual property and other laws. Your subscription grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your own business operations during the term, subject to these Terms. No rights are granted except as expressly stated, and all rights not expressly granted are reserved. You may not use EMOR’s trademarks without prior written permission, except to truthfully identify EMOR Social as a tool you use.

Feedback.If you send EMOR comments, suggestions, feature requests, ideas, bug reports, or other feedback about the Service (“Feedback”), you grant EMOR a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use, reproduce, modify, and incorporate that Feedback into the Service or any other EMOR product, without any obligation, attribution, or compensation to you. Feedback is not your Confidential Information.

12. Publicity & Customer Logos

EMOR may identify you as a customer of EMOR Social — including by using your business name and logo — on EMOR’s website, marketing materials, sales decks, case studies, and similar customer-facing collateral, in a manner consistent with your reasonable trademark and brand guidelines. You may opt out of this use at any time by emailing legal@emorai.com; the opt-out takes effect prospectively within a reasonable period after we receive it and does not require removal of materials already printed or distributed.

13. Third-Party Services / Subprocessors

The Service relies on third-party providers (collectively, “Subprocessors”) to deliver core functionality. These currently include:

• Zernio (Late.dev)— social-account OAuth brokerage, publishing and scheduling, and analytics and inbox synchronization;
• OpenAI— AI content generation (captions, ideas, content strategy, image generation, and video scripting);
• Anthropic (Claude)— AI content generation (text — captions, ideas, and strategy);
• Clerk— authentication, sessions, and multi-factor authentication (EMOR stores no login passwords);
• Stripe— subscription billing and payment processing (tokenized; EMOR never stores card numbers);
• Supabase— primary Postgres database hosting with RLS tenant isolation;
• Cloudflare R2— object storage for uploaded media (images and video);
• Pexels— stock-media search (search queries only; no tenant or audience data shared);
• Vercel— web application and marketing-site hosting, serverless functions, and CDN.

A current list, with links to each Subprocessor’s policies, is published at our Subprocessors page. Each Subprocessor processes data under its own terms and privacy policy, which it may revise independently of EMOR; the policy published at each Subprocessor’s linked URL is the authoritative source for that provider’s current terms. Your use of features that route through these Subprocessors is also subject to their respective terms. EMOR is not responsible for the acts, omissions, outages, content or moderation decisions, billing, or terms changes of any Subprocessor or any connected social network. Where a Subprocessor or network suspends, restricts, rate-limits, or terminates service to EMOR or to your account, the corresponding feature of the Service may be unavailable to you until the issue is resolved.

14. Confidentiality

Each party may disclose to the other non-public information relating to its business, technology, finances, product roadmap, or customers (“Confidential Information”). The receiving party will: (a) use Confidential Information only to perform under these Terms; (b) protect it with at least the same degree of care it uses for its own confidential information of similar sensitivity, and in no event less than reasonable care; and (c) limit access to employees, contractors, and advisors with a need to know who are bound by confidentiality obligations at least as protective as these. Confidential Information does not include information that (i) is or becomes public through no fault of the receiving party, (ii) was already known to the receiving party free of any obligation, (iii) is independently developed without use of the disclosing party’s Confidential Information, or (iv) is rightfully received from a third party without a duty of confidentiality. Either party may disclose Confidential Information as required by law, subpoena, or court order, provided it gives the other reasonable advance notice where legally permitted.

15. Service Availability

We aim to keep the Service available and reliable, but during the beta we do not offer a service-level agreement (SLA), an uptime commitment, or service credits.The Service’s availability and performance depend on third-party providers (including Zernio / Late.dev, our AI providers, Clerk, Stripe, Supabase, Cloudflare R2, and Vercel) and on the connected social networks, and may be affected by outages, rate limits, maintenance, or changes beyond our reasonable control. We will make commercially reasonable efforts to provide advance notice of planned maintenance that we expect to cause material disruption, but we may perform emergency maintenance without notice.

16. Security, Breach & Data Processing

EMOR implements industry-standard administrative, technical, and organizational security measures designed to protect your data, including encryption in transit (TLS) and at rest, role-based access controls, and database-level row-level security (RLS)to isolate each tenant’s data by tenant_id. Connected-account tokens are stored encrypted, and we never store your social-network passwords. Additional detail on our security practices and our breach-notification commitments is in our Privacy Policy. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Data Processing Agreement (DPA).Where required by GDPR, UK GDPR, CCPA/CPRA, or similar laws — or upon reasonable request by an enterprise customer — EMOR will execute its standard DPA with you, including its list of subprocessors. To request a DPA, contact legal@emorai.com.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,”WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. EMOR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT POSTS WILL PUBLISH ON TIME OR AT ALL, OR WILL REMAIN PUBLISHED; OR THAT ANY AI-GENERATED CONTENT WILL BE ACCURATE, ORIGINAL, NON-INFRINGING, COMPLIANT WITH ANY NETWORK’S POLICIES, OR SUITABLE FOR ANY PURPOSE. YOU ASSUME ALL RISK FOR RELYING ON AI-GENERATED CONTENT, FOR THE CONTENT YOU PUBLISH, AND FOR ANY ACTION A SOCIAL NETWORK TAKES IN RESPONSE TO YOUR USE OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMOR’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF (a) THE TOTAL AMOUNT YOU PAID EMOR FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD $100.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF REVENUE OR PROFITS, LOST ENGAGEMENT, REACH, FOLLOWERS, OR AUDIENCE, BUSINESS INTERRUPTION, REPUTATIONAL HARM, LOSS OR CORRUPTION OF DATA OR CONTENT, OR ANY HARM ARISING FROM ACTIONS A SOCIAL NETWORK TAKES AGAINST YOUR ACCOUNTS (INCLUDING REJECTED, REMOVED, OR FAILED POSTS, THROTTLING, OR SUSPENSIONS AND BANS), EVEN IF EMOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Carve-outs.The limitations in this Section (a) cap only EMOR’s liability to you and do notlimit (i) your indemnification obligations under Section 19, (ii) your obligation to pay fees, overage, or other charges that have accrued under Section 6, or (iii) your obligations under Section 8 (Acceptable Use) or Section 11 (Intellectual Property); and (b) do not apply to liability arising from a party’s gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.

19. Indemnification

You agree to indemnify, defend, and hold harmless EMOR and its officers, directors, employees, and agents from and against any and all third-party claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or of the terms, platform policies, or community guidelines of any connected social network; (d) any content you create, upload, generate, schedule, publish, or send through the Service, or cause the Service to publish on your behalf; (e) your connection or management of any social account, including any claim that you lacked authorization to manage it; and (f) your infringement or violation of any third party’s intellectual property, publicity, privacy, or other rights. EMOR will provide you with prompt notice of any claim subject to indemnification and may participate in the defense with counsel of its choosing at its own expense; you may not settle any claim in a way that imposes any obligation or admission on EMOR without EMOR’s prior written consent.

20. Term, Termination & Refunds

20.1 Termination by You

You may stop using the Service at any time, and you may cancel a paid subscription from your dashboard. Cancellation takes effect at the end of the current billing period, and you retain access until that date. As stated in Section 6.6, fees already paid are non-refundable except where required by law.

20.2 Termination by EMOR

(a) Material breach with cure. Except as provided in subsection (b), if EMOR reasonably believes you have materially breached these Terms, EMOR will provide notice describing the breach and a 15-day period to cure it. If the breach is not cured within that period, EMOR may suspend or terminate your account.

(b) Immediate termination without cure.EMOR may suspend or terminate your account immediately, without a cure period, for: (i) non-payment after the failed-payment process in Section 6.5(d); (ii) fraud, deception, or chargeback abuse; (iii) any breach that creates an imminent risk of legal liability, regulatory action, carrier- or platform-level penalty, or material harm to EMOR, our providers, connected networks, or third parties (including distribution of illegal or infringing content, or conduct that risks suspension of EMOR’s access to a network or provider); or (iv) a Subprocessor- or network-required suspension where an upstream provider or network has demanded the account be disabled.

20.3 Effect of Termination

Upon cancellation taking effect, or upon termination by EMOR, your account enters the dormancy and deletion process described in our Privacy Policy: the account becomes dormant for 60 days, during which you can resume service by resubscribing, followed by a 30-day deletion grace window during which you can cancel the pending deletion or export your operational data in a portable format. At the end of the grace window, your operational data is permanently deleted, except for billing and consent records and other data we are required to retain by law, as described in the Privacy Policy. Upon termination, all licenses granted to you under these Terms end, and you must stop using the Service.

20.4 Survival

The following provisions survive any termination or expiration of these Terms: Section 10 (Your Content & License, as to data already processed and to residual backups pending deletion), Section 11 (Intellectual Property & Feedback), Section 13 (Third-Party Services / Subprocessors), Section 14 (Confidentiality), Section 17 (Disclaimer of Warranties), Section 18 (Limitation of Liability), Section 19 (Indemnification), Section 22 (Governing Law & Dispute Resolution), Section 24 (Severability & Entire Agreement), Section 25 (Assignment), Section 26 (Notices), and any payment obligations that accrued before termination. Termination does not relieve you of the obligation to pay amounts already owed.

21. Modifications

We may update these Terms from time to time. For material changes, we will provide notice via email to the account billing or administrative contact, or through a notice within the Service, at least 30 days before they take effect (or, where a change is required to comply with law or to address a security or fraud risk, on shorter notice or immediately). Non-material changes take effect when posted. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, you must stop using the Service before it takes effect.

22. Governing Law & Dispute Resolution

22.1 Governing Law

These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, and by applicable U.S. federal law (including the Federal Arbitration Act).

22.2 Pre-Arbitration Notice & Informal Resolution

Before initiating arbitration, the party raising a claim must first send the other party a written notice of dispute — to legal@emorai.comfor EMOR, and to the email address on file for you — describing the nature and basis of the claim and the specific relief sought. The parties will then make a good-faith effort to resolve the dispute through negotiation for 60 days from the date of the notice. Arbitration may not be commenced before the end of this period, and any applicable statute of limitations is tolled during it.

22.3 Arbitration

Except for claims seeking injunctive or other equitable relief and small-claims-court actions for amounts within that court’s jurisdictional limits, any dispute arising out of or relating to these Terms or your use of the Service that is not resolved under Section 22.2 will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Alachua County, Florida, or at another location the parties mutually agree to, and may proceed by video or telephone where the rules permit. Judgment on the award may be entered in any court of competent jurisdiction.

22.4 Class & Representative Action Waiver

YOU AND EMOR AGREEthat each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or other representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed and may proceed in court, while all other claims remain in arbitration.

22.5 Mass-Arbitration Batching

If 25 or more substantially similar arbitration demands are asserted against EMOR by or with the assistance of the same or coordinated counsel within a 60-day period, the parties agree that those demands will be administered in batches of up to 50at a time, with one batch resolved before the next begins, in order to keep the proceedings practicable and to manage administrative-fee exposure. The parties will work in good faith with the AAA on a staggered scheduling order. This Section governs only scheduling and does not waive any party’s right to individual arbitration.

22.6 30-Day Right to Opt Out of Arbitration

You may opt outof Sections 22.3 (Arbitration), 22.4 (Class & Representative Action Waiver), and 22.5 (Mass-Arbitration Batching) by sending a written opt-out notice to legal@emorai.com within 30 days of first accepting these Terms. Your notice must include your name, the email associated with your EMOR Social account, and a clear statement that you wish to opt out of arbitration. An effective opt-out applies only to the arbitration-related provisions; it does not affect any other provision of these Terms, and the rest of these Terms (including Section 22.1) continue to apply.

23. Force Majeure

EMOR is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, government actions or orders, changes in law, power or internet outages, denial-of-service or other attacks, and failures, outages, rate-limiting, API changes, suspensions, or terminations by upstream providers or connected networks(including Zernio / Late.dev, OpenAI, Anthropic, Clerk, Stripe, Supabase, Cloudflare, Vercel, Pexels, or any of the social networks themselves). If a force majeure event materially impairs EMOR’s ability to provide the Service for more than 30 consecutive days, either party may terminate the affected subscription on written notice, and EMOR will refund any prepaid fees attributable to the period after termination.

24. Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, our Cookie Policy, the Subprocessors page, and any plan-specific, order-form, or enterprise documentation signed by both parties, constitute the entire agreement between you and EMOR regarding the Service and supersede all prior or contemporaneous agreements, proposals, and understandings on the subject. Our failure to enforce any right or provision is not a waiver of that or any other right or provision.

25. Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without EMOR’s prior written consent, and any attempted assignment in violation of this Section is void. EMOR may assign or transfer these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

26. Notices

EMOR may provide notices to you by email to the address associated with your account or workspace, by posting within the Service, or by posting on our website; such notices are deemed given when sent or posted. You are responsible for keeping a current, valid email address on file. You must send legal notices to EMOR in writing to EMOR AI, LLC, 563 NW 31st Avenue, Gainesville, FL 32609, with a copy by email to legal@emorai.com; such notices are deemed given upon written confirmation of receipt or, if mailed, three business days after deposit with a recognized carrier.

27. Contact

EMOR Social is a product of EMOR AI, LLC. For questions about these Terms, contact us at:

EMOR AI, LLC
563 NW 31st Avenue
Gainesville, FL 32609
Phone: (305) 582-0181
Legal: legal@emorai.com
Support: support@emorai.com
Parent company: emorai.com